• There will be a short safety briefing at the start, anyone not adhering to the information provided in this briefing or during the walk will be asked to leave the walk without compensation.
  • Children over 10 and under 15 must be accompanied by a fee paying adult. We remind families that although our alpacas are very gentle, friendly creatures, as with all animals they can be unpredictable and children must follow our safety briefing at the beginning of the walk.
  • Children under 10 are permitted to accompany a fee paying adult, but will not be allocated an alpaca.  
  • Children under 5 must be capable of walking the distance.  Unfortunately due to the terrain and sensitivity of the alpacas pushchairs are not permitted on the walk.
  • Dogs are not permitted around the alpacas or on the walk.
  • A risk assessment has been undertaken for each experience and is available on asking.
  • All our experiences are supervised by a suitably trained person, guests are not permitted to take the animals unaccompanied or leave the group with an animal.
  • Hand washing facilities are provided. Those who accompany children have responsibility to ensure that adequate hand washing takes place.
  • Please wear suitable footwear ie closed toe sturdy shoes (or wellies in the wetter months). Sandals are not suitable due to the long grass, nettles e.t.c. We will still walk in rain so please bring waterproofs if necessary and dress appropriately. We won’t be held responsible for any damage to shoes or clothing.
  • All walks or experiences must be booked and paid for at the time of booking. 
  • Experiences may be weather dependant and if the weather is particularly unsuitable for outdoor activities we will cancel the walk and offer an alternative date suitable to you. 
  • During the experience we may take photos that will be published to our social media profiles and website, please let us know in advance if you do not want your photo taken or shared online.
  • Cancellations made more than 48 hours before the start will be invited to reschedule the experience. All other cancellations cannot be rescheduled without re-booking and will not be subject to refund. 
  • We reserve the right to cancel if, due to the nature of the business, circumstances arise that are out of our control. We will offer an alternative date suitable to you.
  • We are unable to walk with the alpacas in very hot temperatures as their welfare is our first priority. We keep a close eye on the forecast and will let you know the day before if this is the case, we will of course reschedule the experience at the next suitable time.